We offer a comprehensive range of services that provide an opportunity for your organization to improve standards and achieve best practices in our field.
Our services
Incident Management
We assist with all aspects of incident management including investigations under 624 regulations, support and training for the Incident Review Committee, and guidance on OPWDD and NY Justice Center web applications.
Training
We offer meaningful instruction in all areas of service delivery to support your agency’s quality improvement goals. We create a dynamic learning environment and engage with all levels of staff.
Policy Development
We develop policies and procedures for program operations that are agency-specific, meet State and Federal requirements, and provide uniform direction and guidance for agency personnel.
System Review & Development
We assess the quality of established practices, evaluate areas for improvement, and assist in the development of a systematization approach to improve internal processes.
Audit Prep & Response
We conduct system reviews, provide direction for improvement, and coach staff to successfully manage survey processes. We collaborate with leadership to develop effective plans of corrective action.
Program Conversion & Development
We provide project management services for residential ICF to IRA conversion processes, change of auspices, or program start-up support with requests for proposals.